Privacy Policy

Port Stephens Koala Hospital Privacy Policy

Updated July 2026

Your Privacy

Port Stephens Koala & Wildlife Preservation Society Limited (“Port Stephens Koalas”) respects your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights under Australian law and, where applicable, the EU General Data Protection Regulation (GDPR).

1. What Information We Collect

We may collect personal information when you interact with us online, in person, or through our business activities. This may include:

• Your name, phone number, address, and email
• Payment or financial details
• Social media profiles
• Information provided in feedback, surveys, promotions, or complaints
• Any other information you choose to share with us

We may also collect website analytics data such as browser type, operating system, pages visited, and referring websites.

2. How We Collect Information

We collect information when you:

• Use our website
• Contact us by phone, email, SMS, or social media
• Engage with our services, staff, volunteers, or customer support
• Provide information through forms, surveys, or transactions

We may also receive information from third parties and will protect it according to this policy.

By providing personal information, you consent to its use as outlined here.

3. How We Use Your Information

We use your personal information to:

• Provide and improve our information and services such as adoptions and donations
• Communicate with you
• Manage our operations and administration
• Send updates, information, or promotional material
• Investigate complaints
• Comply with legal obligations
• Conduct research and development

If you choose not to provide certain information, we may be unable to deliver some services or website features.

We may also disclose information if required by law or during a business transfer (e.g., sale or change of control).

4. Disclosure to Third Parties

We may share your information with:

• Employees, volunteers, contractors, and advisers
• Service providers such as IT, hosting, and analytics
• Insurers, agents, and subcontractors
• Law enforcement or regulatory bodies when required

Any third party receiving your information must protect it in line with this policy.

5. GDPR Compliance (EU Residents)

If you are located in the European Union, the GDPR gives you additional rights and protections. Port Stephens Koalas complies with the GDPR principles of fairness, transparency, and lawful processing.

5.1 Lawful Basis for Processing

We may process your personal information when:

• You have given explicit consent
• It is necessary to fulfil a contract or provide services
• It is required to meet legal obligations
• It is necessary for our legitimate interests
• It is needed to protect life or safety
• It is required for a public interest task

We do not collect “Sensitive Personal Information” (such as ethnicity or sexual orientation) unless required by law or with your explicit consent.

5.2 Children Under 16

If you are under 16 years of age, you must have parental consent to provide personal information. We do not knowingly collect information from children.

5.3 Your GDPR Rights

If you reside in the EU, you have the right to:

• Be informed about how your data is used
• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion (“right to be forgotten”)
• Restrict processing
• Retain and reuse your data
• Object to processing
• Object to automated decision-making or profiling

We may ask you to verify your identity before acting on these requests.

To exercise your rights, contact: hello@pskh.com.au

6. International Transfers

Your information may be stored or processed in Australia or other countries where our service providers operate. We use appropriate safeguards for any international transfers, including standard data protection clauses or binding corporate rules.

Information published on our website may be accessible worldwide.

7. Security

We take reasonable steps to protect your information from misuse, loss, and unauthorised access. This includes physical, electronic, and managerial safeguards.

However, no data transmission is completely secure, and we cannot guarantee absolute protection.

8. Access and Correction

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, outdated, or incomplete.

To do this contact: hello@pskh.com.au

9. Complaints

If you have concerns about how we handle your information, please email hello@pskh.com.au. We will investigate your complaint and respond promptly.

EU residents may also contact their local data protection authority.

10. Website Use

10.1 Analytics

We may collect non-identifying information such as browser type, operating system, and referring websites to help improve our services.

10.2 Cookies

Our website may use cookies to:

• Identify returning visitors
• Improve user experience
• Analyse website traffic
• Display relevant ads through third-party services (e.g., Google Ads)

Cookies are small pieces of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. You can disable cookies in your browser settings, though this may affect website functionality.

10.3 Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices and encourage you to review their policies.

11. Changes to This Policy

We may update this policy at any time. Changes take effect immediately when posted on our website. Please check back periodically for updates.

Contact Us

Port Stephens Koala & Wildlife Preservation Society Limited
P.O. Box 60, Anna Bay NSW 2316
Email: hello@pskh.com.au